Refund & Returns Policy

It is the Customer’s responsibility to thoroughly inspect all goods upon delivery before signing that the goods have been received.

When a product is delivered damaged:

You have the right to refuse delivery of any product that is visibly damaged upon delivery. Please stipulate clearly that you have not received the goods with a brief description of the damage on the delivery note. The driver / delivery company will take the product/s back with them and return them to GOF. Please contact GOF immediately to report this. You have the right to refuse delivery of any product that is visibly damaged upon delivery. Please stipulate clearly that you have not received the goods with a brief description of the damage on the delivery note. The driver / delivery company will take the product/s back with them and return them to GOF. Please contact GOF immediately to report this.

Damage after delivery:

If damage to a product/s only becomes apparent after delivery, you have 48 hours to report the damage to GOF. In these instances, the return/replacement of the product is at the discretion of GOF. We are entitled to request images of the damaged products before the collection of the products. GOF will always endeavor to solve problems with damaged items as speedily as possible. To log a return online, please email us at info@goffurnsa.co.za and attach pictures of the items you wish to return/exchange and give a reason for the return/exchange. Once submitted, we will review the request within 72 hours & will contact you to make any necessary arrangements Should you require assistance, please contact us on 010 447 3688.

When a product is assembled and damaged:

If you want to return an assembled and damaged product. You can return the product and receive a 40% refund. You will also be charged standard courier fees to return the product.

When a product is assembled :

If you want to return an assembled product that is NOT damaged. You can log a complaint and ask for a refund. We will refund you 50% of the product cost and charge you standard courier fees to return the product to us.

• We offer a 6-month warranty on all our furniture products. This warranty covers defects in materials and workmanship.

  Here’s how to file a warranty claim:

  1. Contact Us: Reach out to our customer service department within the 6-month warranty period. We’re available by phone on 010 447 3688 or you can email us on info@goffurn.co.za

  2. Describe the Issue: Provide a detailed description of the problem you’re experiencing with the furniture. Be sure to include the following information:

     • Product Name and Model Number: This helps us identify the specific product and its warranty coverage.
     • Date of Purchase: Proof of purchase (receipt or invoice) is required.
     • Description of the Defect: Clearly explain the issue you’re facing, including when you first noticed it.
     • Photos (Optional): If possible, attach clear photos of the defect to help us understand the problem better.

  3. Claim Evaluation: Our customer service team will review your claim and determine if it falls under the warranty coverage.

  4. Repair Options: If your claim is approved, we will offer you the following options (depending on the nature of the defect):

     • Free Repair: Within the 6-month warranty period, we will arrange for a technician to repair the furniture at no cost to you, including parts and labor.
     • Replacement: In some cases, we may offer a replacement for the defective item.

  5. Out-of-Warranty Service: For claims submitted after the 6-month warranty period, or for issues not covered under warranty, we may still be able to offer repair services. However, these repairs will incur charges for shipping and labor, which will be confirmed by our sales representatives before proceeding.

  Please Note:

  • The warranty does not cover normal wear and tear, damage caused by misuse, improper assembly, accidents, or neglect.
  • We reserve the right to deny warranty claims if the information provided is incomplete or fraudulent.

  For a smooth claims process, please retain your proof of purchase (receipt) for the warranty period.

  We are committed to providing you with quality furniture and excellent customer service. If you have any questions about the warranty or the claims process, please don’t hesitate to contact us.

Customers can initiate a return or exchange by reaching out to our customer service department through the following methods:

• • Phone: 010 447 3688 (9am-15:30pm)
  • Email: info@goffurn.co.za

Information Required: To expedite the process, encourage customers to have the following information ready when contacting customer service:

• • Order number or invoice receieved
  • Item(s) they wish to return or exchange
  • Reason for return or exchange (optional)

• Original Packaging Required: Whenever possible, we ask that you return the item in its original packaging
• Restocking Fee: A restocking fee may apply for accepted returns. This fee helps cover the additional handling and processing costs associated with returning a non-sellable item.
• Return Shipping Responsibility: The customer may be responsible for return shipping costs for accepted returns of assembled furniture (excluding damaged/incorrect items).

• Damaged or Defective upon Arrival: If the furniture arrives damaged or defective, we will gladly arrange for a replacement or repair at no cost to you.
• Incorrect Item Received: If you receive an incorrect item, please contact us immediately. We will arrange for the correct item to be shipped to you and pick up the incorrect one.
• Manufacturer Recall: If the furniture is subject to a manufacturer recall, you can return it for a full refund,

• According to the ECT Act, the consumer has a “cooling off period” of 7 days which allows the consumer a general right to return or cancel the transaction without penalty however the online shopper would still be liable for the cost of returning the goods if they were dispatched / shipped within the 7 day period. The cost will be a delivery fee for delivery of the initial order, a collection fee which is equivalent to the delivery charge in your area and any handling fees that may be applicable. This still applies if the customer took advantage of a free delivery promotion. This does not apply if the products have been assembled, partly assembled, or where the original packaging has been discarded
• GOF reserves the right to refuse the return of products that have been assembled, partly assembled, or where the original packaging has been discarded.
• If the original packaging has been discarded it is your (the customer’s) responsibility to ensure that goods are reasonably packaged and protected before being returned. Damages that occur as a result of absent or insufficient packaging/protection will carry additional charges that the customer will be liable for at GOF discretion
• If you paid for the products to be assembled, assembled items cannot be returned
• Quality control inspection can take up to 3 working days
• Refunds can take up to 7 working days to process & an additional 5 working days to reflect in your (the customer’s) bank account
• GOF cannot be held liable for any damages visible at the time of acceptance of delivery that were not indicated on the proof of receipt/delivery by the customer
• If damage is reported after 48 hours, it is reasonable for GOF to determine that damage was caused post-delivery
• If damage occurs to the product during assembly by the customer, GOF will not be liable for the damage and will not be held liable for a return or refund.
• Where defective items are replaced, GOF is liable for the collection and delivery costs
• If upon inspection the product is found not to be defective, you (the customer) will be liable for all transport costs and a discretional handling / administration fee of a minimum of 5% or R70 (Seventy Rand) will be charged. The product will be returned in packaging similar to how they were received by GOF
• If the original packaging has been discarded it is your (the customer’s) responsibility to ensure that goods are reasonably packaged and protected before being returned. Damages that occur as a result of absent or insufficient packaging/protection will carry additional charges that the customer will be liable for at GOF discretion
• Quality control inspection can take up to 3 working days Refunds can take up to 7 working days to process & an additional 5 working days to reflect in your (the customer’s) bank account